Account Representative

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

This position is responsible for being the liaison between the branch and its clients. Oversight over the company/client relationship, determining the needs of the company and the client to ensure that short-term and long-term goals are met. Monitoring budgets.

Essential Duties & Responsibilities:

• Defines and oversees account management and retention strategy execution for a defined book of accounts.
  
• Supports pursuit of new business opportunities either directly with a broker/consultant or potential client or through a team approach with field office sales staff.
  
• Provides support for field sales staff with RFP (Request for Proposal) responses, proposals, client presentations, and underwriting coordination on new business sales opportunities.
  
• Manages the annual renewal process for accounts, including underwriting negotiation, preparation of renewal analysis, and client presentations.
  
• Contract Renewal: Lead and support the renewal strategy development, packaging, presentation, and negotiation activities to retain and grow profitable existing business. Conduct pre-renewal internal strategy meetings to discuss customer issues, problems, needs, opportunities, competitive threats, and alternatives to be proposed.
  
• Coordinates and controls new business implementation activities.
  
• Perform other duties assigned by management.
  

Education/Qualifications:

• 3+ years of experience in B2B customer account management.
  
• Marketing degree or proven skills in Sales
  
• Excellent relationship management skills
  
• Proven ability to grow account revenue thru activities such as product expansion, promotional opportunities, and program implementations
  
• Experience analyzing sales reports and identifying trends
  
• Proven ability to create and implement strategic plans
  
• Excellent presentation and negotiation skills
  
• Ability to organize and prioritize workload throughout multiple accounts and meet deadlines
  
• Must be driven to identify and exceed customer needs and expectations
  
• Ability to listen attentively, respond effectively and resolve account issues promptly
  
• Ability to act as the lead point of contact for matters specific to your accounts, from operational tasks to important initiatives
  
• Proven ability to work independently as well as in a team environment
  
• Detail-oriented and outstanding organizational skills
  
• Ability to forecast, monitor, and manage inventory
  
• Ability to communicate and work effectively across various internal organizations in support of account initiatives
  
• Comfortable learning new technology/product lines in a highly innovative environment
  
• Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint
  

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
  
• Performs other duties as assigned.
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
  

Pay Rate Range - 24-30/hr based on experience

Anticipated close date 10/23/2025

Benefits and Perks:

• Excellent pay
  
• Medical, dental, vision
  
• Company paid life insurance
  
• Company paid short-term disability
  
• 401K with employer match
  
• Paid vacation and company holidays
  
• Training and Career Development
  
• Company vehicle (if job applicable)
  

Pye-Barker Fire and Safety is an Equal Opportunity Employer