Central Station Operator
Location:
Brookfield
,
Connecticut
Category:
Office Support
Type:
Full time
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
This position will interact with the company's customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.
The compensation for the position is $18.00 - $22.00 per hour depending on experience.
Essential Duties & Responsibilities:
Education & Qualifications:
Benefits and Perks:
Pye-Barker Fire and Safety is an Equal Opportunity Employer
This position will interact with the company's customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.
The compensation for the position is $18.00 - $22.00 per hour depending on experience.
Essential Duties & Responsibilities:
- Receive incoming calls from existing and potential clients
- Monitor security and fire systems (burglary, fire, and video)
- Receive alarm signals and follow instructions to resolve
- Disseminate information for emergency personnel
- Maintain and build solid working relationships internally and externally
- Perform other duties assigned by management
Education & Qualifications:
- Must have a minimum of two years experience working in a customer service related environment
- Ability to work well while multitasking
- Excellent verbal and written communication skills
- Strong critical thinking skills while problem-solving
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- Adept at learning new software(s)
- Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy
- Must speak English
Benefits and Perks:
- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
Pye-Barker Fire and Safety is an Equal Opportunity Employer