Collections Specialist

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Collector is responsible for collections of outstanding accounts receivable and all other aspects of collections resulting in a reduction of delinquency for assigned regions while working in partnership with branch management and collectors to achieve maximum results.

Essential Duties & Responsibilities:

• Manage AR Aging report for locations and subsidiaries assigned, as well as escalated accounts/invoices from branches that need a higher level of collection. This effort will be through direct calls and emails with customers.
  
• Prepare FDL letters and request attorney FDLs as needed and recommend accounts for third-party collection and/or write-off.
  
• Communicate with Collections Manager about status of past due accounts or situations where additional leverage is needed to obtain the desired outcome of collection efforts.
  
• Monitor and resolve financial discrepancies.
  
• Maintain notes on accounts to reflect collection efforts.
  
• Work returned statements as needed to collect outstanding debt, obtain updated contact information, and update ERP systems with current information.
  
• Ensures the security and privacy of customer information and files.
  
• Performs other related duties as assigned.
  

Education/Qualification:

• High school diploma or equivalent, bachelors or associates degree preferred, but not required
  
• At least two years of experience in collection and credit work.
  
• Excellent verbal and written communication skills.
  
• Proficient in Microsoft Office Suite or related software.
  
• Microsoft Navigator and/or Profit Zoom a plus.
  
• Ability to work with a team and independently, in a fast-paced environment.
  
• Basic understanding of statistics and data analysis.
  
• Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
  

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
  
• Performs other duties as assigned.
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
  

Benefits and Perks:

• Excellent pay
  
• Medical, dental, vision
  
• Company paid life insurance
  
• Company paid short-term disability
  
• 401K with employer match
  
• Paid vacation and company holidays
  
• Training and Career Development
  
• Company vehicle (if job applicable)
  
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
  

Pye-Barker Fire and Safety is an Equal Opportunity Employer